Returns & Exchanges
Due to the perishable nature of our stone-ground grains and flours, we aim to ensure every customer is satisfied with the quality and freshness of our products. If your order arrives damaged or does not meet our high standards, please reach out to us within 14 days of delivery for a resolution.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your grain or flour products.
Provide Documentation
Attach clear photos of the packaging and product labels if you are reporting damage or a quality concern to help us improve our milling process.
Review Process
Our team will review your request within 48 hours to determine eligibility for a replacement or a refund based on our food safety protocols.
Resolution
Once approved, we will either ship a fresh batch of grains at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing